For effective and efficient service delivery, the Kwara State Hospitals Management Board (KW-HMB) trained staff of the General Hospital Ilorin during a workshop on May 12, coordinated by the SERVICOM UNIT of the Kwara State Hospitals Management Board.
A statement issued by the Press Unit of the Board says the training was for the purpose of improving patient care, ensuring better public relations, improving the standards of service delivery and ensuring patients and their family have a positive experience at every point of care at General Hospital Ilorin.
It added that both health workers and non-health workers of state hospitals would be trained as part of efforts to develop the state’s health sector.
The categories of staff trained at the Ilorin General Hospital included the security personnel, attendants and cleaners.
“They were trained on quality assurance, patient relations, patient care, attitudinal change such as inappropriate and abusive use of words towards patients or their relatives, negligence of duty, acting as third party with the aim of seeking financial reward from patient/their relatives and appropriate dressing with means of identification,” the statement read.
“Kwara State Hospitals Management Board will continue training all healthcare and non-healthcare workers in all the hospitals under its jurisdiction across the state, patient and public relation skills until there is a sustainable improvement in the attitude of our staff towards patients and the general public.”
